Yearly archives: 2017

Policy Sign Off

Below are a list of links to the current policy sets for Crossroads Care Hertfordshire North (CCHN).

You can read these polices by clicking on the links below.

Please confirm that you have had access to and an induction in the policies of CCHN by clicking on the ‘Read and Understood’ button at the bottom of this page.

Section A: Scheme Management – Data Protection

Section B: Adult Care Practice

Section C: Children’s Care Practice

Section D: Care practices that apply to children and adults

Section E: Employment Practice

Section F: Health and Safety

Section G: Governance

Acknowledgements recorded using the "Read and Understood"(RnU) Plugin.

Section D: Care practices that apply to children and adults

Please find the care practice policies that apply to children and adults below:

Infection Protection and Control

D01a Infection prevention and control policy.docx

D01b Infection prevention and control procedure for managers

D01c Infection prevention and control guidance for staff.docx

D01d Infection prevention and control guidance for volunteers

D01e Hand hygiene and standard infection control precautions

Transport and Escort Services

D02a Escort and transport policy

D02b Escort and transport procedure

D02c Escort and transport guidance for staff

D02d Escort and transport guidance for volunteers

Behaviour Management

D03a Behaviour management policy

D03b Behaviour management procedure for managers

D03c Behaviour management guidance for care planners

D03d Behaviour management guidance for staff.docx

D03e Behaviour management guidance for volunteers.docx

D03f Guidelines on use of restraint

Autonomy and Independence

D04 Autonomy and independence policy (4)

Confidentiality and Disclosure

D05a Confidentiality and disclosure policy

D05b Confidentiality and disclosure procedure

D05c Confidentiality and disclosure guidance for staff

D05d Confidentiality and disclosure guidance for volunteers

Security of the Home

D06a Security of the home policy

D06b Security of the home procedure

D06c Security of the home guidance for staff

D06d Security of the home guidance for volunteers

Financial Protection

D07a Financial protection

D07b Financial protection for managers

D07c Financial protection guidance for staff

D07d Financial protection guidance for volunteers

Please acknowledge that you have read and understood these policies.


Carers Week: Building Carer Friendly Communities

Carers Week 2017 is a national awareness week that celebrates and recognises the vital contribution made by people who currently provide unpaid care for a disabled, ill or older family member or friend. Across Hertfordshire 109,000 people look after someone who cannot manage without help saving the local economy £2.1 billion per year.

Caring can be a rewarding experience but without the right support many carers find themselves facing financial hardship, ill-health, emotional stress, relationship breakdown and isolation.

Heléna Herklots CBE, on behalf of Carers Week, said:
“Carers Week is a fantastic way to celebrate the vital contribution carers make to our families, communities and wider society. We know that caring for a loved one can be a rewarding experience, but without the right support at the right time, caring can also have a huge impact on a carer’s emotional and physical health, work and finances.
Carers have told us that it makes a huge difference to their lives when they are supported by their local services and communities; building Carer Friendly communities, whether that’s offering a flexible GP appointment, having flexible working policies or raising awareness in schools of caring, can make a positive difference.”

The Crossroads team will be holding and attending events throughout Carers Week. Anyone looking to find out about help available can drop in to see our team at the following public events:

Date Event Details
Saturday 10th Afternoon Tea at the Queens

(Advance booking required)

15.00 – 17.00 Methodist Church, Queens Road, Royston
Monday 12th Community support – Let’s get connected  10.00 – 14.00  OA Sport, Woollam Playing Fields, 160 Harpenden Road, St Albans AL3  6BB
Monday 12th Stevenage Carers Cafe – Cake & Music 10.00 – 12.00 React Centre, Roundmead, Poplars, Stevenage SG2 9PQ
Tuesday 13th Henny’s Day –Information & mini makeovers 10.00 – 16.00 Town Centre Stevenage (Outside Boots)

10am-1pm mini makeovers

Tuesday 13th Open House & Cake Sale 14.00 – 16.00 Crossroads Respite Centre, 1a Broad Oak Way, Stevenage SG2 8QL
Tuesday 13th Hoddesdon Carers Cafe 10.00 -12.00 Nonna’s Kitchen, Hoddesdon, EN11 8HF
Wednesday 14th Drop In Event 11.00 – 13.30 Town Hall Hitchin SG5 1JE
Wednesday 14th Tea in the Orchard 14.00 – 16.00 Growing People, Letchworth Centre for Healthy Living, Hitchin Rd, SG6 3NA
Friday 16th Carers Week Event 10.00 – 16.00 Lister Hospital Stevenage
Saturday 17th Sherma’s Walk 4 Carers 11.00 – 16.30 Fairlands Valley Park, Six Hills Way Stevenage, SG2 0BL

Sherma’s Walk 4 Carers

Stevenage Carers’ Café members, fellow Carers and supporters will be undertaking a relay walk in honour of the late Cllr Sherma Batson who fought long and hard to support family and friend Carers.

The sponsored relay walk will take place on Saturday 17th June as part of this year’s Carers Week, an annual campaign to recognise the vital role carers play. Crossroads Care pledges to continue it’s work with partners to build carer friendly communities.

Everyone is welcome to join in this event and show their support whilst fundraising for the development of the Crossroads Respite Centre in Roebuck, Stevenage where Sherma was a Borough Councillor.

Sign up for 2 laps of the lakes in 1 hour

Participants are requested to register in advance by contacting Norman Phillips: or call 07884 336012

Please state your preferred time slot so we can make it an enjoyable day for everyone

We hope you can join us!


Summer Ceilidh to dance in Carers Week

Join us at a Summer Ceilidh to start Carers Week off with a twirl and enjoy music from the Cyriacs whilst trying to send your feet in the right direction!

Ceilidh dancing is a bit like barn dancing, no experience necessary – its all about enjoying yourself!

Saturday 10th June 7.30 – 11pm

Ickleford Village Hall

Tickets are £12.50 and are selling fast and must be purchased in advance as it’s always a sell out.

Please contact Liz Burton 07970 012199

We would like to thank the team of volunteers who are giving up their time to organise this fundraising event and for their ongoing commitment to support family and friends Carers.