Frequently Asked Questions


Am I a carer?

You may not think you are a carer, but if you look after someone such as your husband or wife, a friend, relative or neighbour who would find it difficult to cope without your support, then you are a carer. This could be due to age, physical or mental illness, substance misuse or disability.

The term ‘carer’ doesn’t always mean a paid professional care-worker.

Still not sure?

Lots of people who are carers do not instantly recognise themselves as such; they often see it as their duty or part of their daily routine.

You don’t have to live with the person you look after and every caring situation is unique and the amount of care that different carers give varies enormously.

How can I get a break from caring?

Contact Crossroads Care Hertfordshire North direct about our services. We provide flexible packages of help and support to carers and their families in the home.

Talk to us to see how we may be able to help 01462 427013

What is a Carer’s Assessment?

If you provide care for someone aged 18 or over, you can ask the social services department in Hertfordshire for a carer’s assessment. Your right to an assessment, and to the services and support you may receive, is not linked to your income or capital.  Take a look at Hertfordshire County Council’s factsheet on Carer’s Assessments to learn more or contact their team on 0300 123 4042. If you are unsure about this please contact us and we can help you get the support you need.

What help is available to me?

For information about general support for carers go to the factsheet on the Hertfordshire County Council website.

What if the person I care for doesn’t want me to get support?

We understand that sometimes the person you care for doesn’t wish to have any support in the home but does rely on you to keep well so that you can continue to look after them. Looking after your own wellbeing is an important part in the jigsaw of providing care for a loved one. We can work with you to find the best way to support you.

Are your staff trained to offer specialist support?

Our staff are highly trained to support people with long term illnesses or disabilities and receive ongoing training and support.The majority of our staff are specifically trained to work with those with all forms of dementia and take pride in the personal service we can offer to meet individual needs.

Our service is regulated by the Care Quality Commission and you can read their latest inspection report here.

Can I always get the same Support Worker?

Our aim is to be flexible and provide you with continuity so that the right relationship is developed with the carer and the person being cared for. We will always aim to provide you with the same Support Worker at a time and day to suit you.

I am caring for a child / young person can you still help me?

Crossroads Care is currently unable to provide support for carers of children with care needs. If you would like to find out about support available then please contact Carers in Hertfordshire .