My name is Jo Lloyd and I am Care Co-ordinator for the North Herts and Stevenage areas of Crossroads Care Hertfordshire North. I joined Crossroads in July 2013. Prior to this I worked within the community as an Enablement Support Worker, supporting vulnerable people in their own homes with their recovery from heart attacks, strokes and serious illnesses.
My previous role within events logistics involved the people management of up to 500 staff, co-ordinating staff on events in the UK and overseas and the experience gained from this has helped me in my role as co-ordinator at CCHN. As a care co-ordinator my role involves acting as a first point of contact for carers and those they care for in an efficient, effective and client focused way. This includes liaising with the Support Workers, scheduling their visits and managing their workloads, ensuring the database is accurate and up to date and generally ensuring a quality service is maintained at all times.