Testimonial – Integrated Care at its Best

We had an email from a client expressing their “sincere thanks and deep gratitude for making a trip to the theatre happen”.  Mr P cares for his wife and wanted to take her and his mum to see Les Misereables at the Milton Keynes Theatre.  In his own words, he said “Big deal some may say, but in order to achieve that it required the work of the good people in your organisations coming together to enable us to go. Being post op I could not push the wheelchair, and then I dropped another brick, I thought it was a matinee performance err wrong it was an evening performance”  A few Organisations involved in making this happen; Herts ACS who took care of the funding for support on the trip; their homecare agency for organising a late call just after midnight to help Mrs P get to bed; the Crossroads team, including Stewart and others “I know not of who took my original request for an escort so Mrs P could go. Then for his patience when with a week to go, I informed him that it was an evening performance not a matinee. No problems”. Emily who accompanied them “what a godsend she was, having Emily come with us meant taking Mum and Mrs P was a pleasure, I was not trying to look at all directions. Emily ensured I did nothing wrong in terms of lifting and shifting. She kept Mrs P amused and then sat with Mum in the Theatre whilst I sat with Mrs P in the wheelchair row. Even the tyre on Mrs P’s wheelchair coming adrift did not phase her”

He said “You should be proud of the individuals who work for your organisations, who each in their own way, contributed to a family having family time. This was the first time since my op that I had managed to get Mrs P out of the house.  So once again a huge thank you to (all the Organisations) for making yesterday happen. It took a lot of effort from a lot of people to give us the best time out we have had in a long time.  Care, kindness and compassion at its best. Thank you”

Here are some of the compliments we’ve had from clients that reflect our Values of; Respectful, Resourceful, Trustworthy, Effective
Mrs J called to update us that her husband was still in hospital and wanted to thank Chrissie for noticing Mr J was not well on Sunday and arranging an ambulance, she was extremely impressed with our service

Mr S called to say how pleased he was with Gill. He said “she really is quiet something special” and went on to say she had achieved more with his wife in one day than anyone has achieved in a very long time.

Mrs B called to say that her husband was still in Hospital and wanted to thank Sharon for her company last week. Sharon turned up at their door (they’d forgotten to notify the office that he was in Hospital) and she said she was very tearful and in quite a state. Sharon went in and made her a cuppa and kept her company for a while which was “just what she needed” she said.

The ladies from Crossroads have been fantastic. I have got a really nice relationship with everyone that visits and I look upon them all as extended family. Paul looks forward to seeing each one of the team and this has taken the pressure off of me greatly. What a fantastic group of ladies that you have working for you and they do Crossroads proud“.

“I would not be able to do the job I do as a nurse without Crossroads, the whole team are amazing in their care for my dad, they visit him every day sometimes 3 times a day. They include me in their updates via the WhatsApp group, I couldn’t be more grateful or more appreciative of the care they provide, each and everyone of them is wonderful”

“May I reiterate that I am extremely pleased with the care Dad is getting.  The carers go above and beyond what is expected”

“Lorren was a massive help last Friday and the weekend supporting me with some bits that were out of my reach. I couldn’t have done it with her help”