Join Us

Care Planner

JOB TITLE: Care Planner

SALARY: £9.65 per hour

Location: Office (Hoddesdon) and community based, with some working from home

HOURS: Anticipated average of approximately 20 hours per week to fit with Support Work hours, some flexibility needed to meet client’s out of hours needs in evenings and weekends

REPORTS TO: Service Manager

Purpose of the job

  • Support the provision of services by undertaking holistic care plans, risk assessments and reviews to ensure carers and people with care needs are able to access a range of relevant local services
  • Plan and allocate care needs
  • Provide support to the carers by delivering interim care services and adhoc calls, sometimes at short notice to relieve stress on the Carer of the person with care needs, living in their own home or elsewhere
  • Support the development of the area through attending promotional events, networking opportunities and carers cafes

If you are interested in this role please send your CV and covering letter to

Business Support Officer

JOB TITLE: Business Support Officer

SALARY: £19-24,000 per annum

HOURS: Full time 37.5 hours per week (Job share considered)

REPORTS TO: HR and Corporate Services Manager

Purpose of the job

Provide diary management and administration support through the production of information and reporting requirements. Provide executive support to the CEO.

Main areas of responsibility:

  • Support the preparation and dissemination of documents in time for Board and staff meetings
  • Organise and maintain the CEO’s diary; attending and taking minutes at meetings where required; prepare rooms for meetings
  • Produce, manage and collate information for different work streams, updating work plans where necessary
  • Carry out background research and present findings; produce appropriate documents, briefing papers and reports
  • Support the tendering process for bid writing
  • Develop and produce marketing materials for projects, including the charity’s website and social media platforms
  • Update website with news items
  • Support the HR and training team with administration
  • Support the process for updating organisation policies
  • Manage emails, letters, enquiries and requests, drafting responses where appropriate; making appointments
  • Support the cohesion and communications between teams to ensure flow of timely and accurate information

This job description is not definitive and the post holder may be asked to undertake other duties that may be considered commensurate with the level of the post.

If you are interested in this role please send your CV and covering letter to




SALARY: £23,700 (pro-rata for part time post)

HOURS: 17.5 hours per week

REPORTS TO: Crossroads Care Herts North Operations Manager plus partner organisation

PROJECT: Building Better Opportunities (BBO) – Big Lottery/ESIF BBO STRIVE in Herts project

CLOSING DATE: Tuesday 3rd April 2018

Purpose of the job

Funded by the Big Lottery/ESIF the Building Better Opportunities project supports people who are looking to get back into work. Learning mentors perform a wide-ranging role. Duties vary depending on the barriers to learning/employment faced by the participant, the level of expertise required and complexity of the work expected. However, the key role of the Mentor is to support the participant in overcoming barriers to learning and barriers to work in order to achieve their full potential.

These positions require experience of working with vulnerable and challenging people and will expect post holders to manage their own case load and plan, deliver and measure interventions to support the participants they work with.

Main areas of responsibility:

  • Liaise with the referral team to gather information/data known to date
  • Conduct if required more detailed initial assessment of participants’ needs
  • Provide 1:1 dedicated support (face to face, online, telephone, skype…)
  • Implement strategies and support participants in self-esteem and confidence-building activities
  • Listen to and help participants resolve a range of issues that are creating barriers to learning;
  • Draw up agreed action plans with participants, outline the aims of the mentoring, and monitor their progress;
  • Accompany participants to first stages of an engagement session, an interview etc.
  • Liaise with providers/partners within and beyond the project to identify suitable engagement sessions, suitable learning activities or employment opportunities.
  • Monitor attendance and punctuality of participants onto engagement sessions or learning activities;
  • Introduce participants to other partners
  • Attend peer supervision and good practice workshops
  • Work within the hub structure alongside other BBO partners/staff to ensure the highest quality outcomes for participants.
  • Help with transition activities for participants moving within and beyond the remit of the project
  • Liaise with and provide guidance to other partners in meeting the needs of the participants
  • Keep adequate records of progression and journey throughout the project
  • Maintain accurate records and prepare written reports and evaluations
  • Maintain clear case records in the BBO project Management Information System to auditing standards for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
  • Take part in regular BBO project good practice sharing meetings
  • Link up with mentors/motivators from other BBO funding strands as required.

The duties and responsibilities listed above describe the post as it is at present. For the successful candidate there may be some flexibility depending on their competencies. The post holder is expected to accept any reasonable alterations that may be necessary.

The Building Better Opportunity project is led and coordinated by Hertfordshire County Council (HCC). Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The council requires all BBO project staff to abide by legislation and best practice. This role has been identified as requiring an Enhanced Disclosure & Barring Services (DBS) check. You must therefore ensure that any relevant criminal record check application forms are completed and returned as requested, as this is deemed a contractual requirement of employment. In addition, you consent to allow the BBO partner organisation to retain a copy of the disclosure certificate within your personal file.

If this challenge interests you please download and complete our Application formBBO and email it back to by Tuesday 3rd April.


Care & Support Worker

Full time and part time positions available with options for guaranteed hours! If you have a passion for caring and helping families look after their loved ones we would love to hear from you!

Position: Care & Support Worker

Location: Opportunities available across Hertfordshire

We can offer;

  • Full time or part time positions, Guaranteed hours and Part time Zero Hours
  • Up to £10.35 per hour dependant on hours worked
  • Good rates for paid Travel time and mileage
  • Work in your local area
  • Manageable rotas with continuity of care and longer call times
  • Supportive network of colleagues including Mentor scheme
  • Fully paid for induction and ongoing learning and development
  • 28 days annual leave (full time)

You will be required to make visits to clients’ homes and therefore the ability to drive and have the use of a car is essential.

Are you a respected professional care or support worker in Hertfordshire? Or are you looking for a new career and have the compassion to work with vulnerable adults? This role will suit people with or without care experience.

You should have the ability to build relationships with clients, displaying empathy and compassion and have a passion for delivering person centred care.

As a charity, we care for people not for profit. We pride ourselves on long term relationships and continuity of care.

We provide home support to a variety of clients through compassionate, person centred care and support our staff in making a difference to people’s lives.

Duties of the role:

Provide a care and support package with regular clients tailored to their needs. This may include providing support in:

  • Emotional support
  • Personal care
  • Shopping
  • Social interaction
  • Light housework
  • Assisting with medication
  • Food preparation

If your purpose is to find a secure career that will satisfy your desire to serve others and bring great job satisfaction, we would love to meet you.

Download the application pack via this link:

Response and Support Worker App pack Feb 2018

Call our HR team on 01462 427019 or email if you would like to know more.

Check out our new radio advert by clicking play below.